Victims of trampoline park accidents have revealed how they were left with horrific injuries – in one case leaving a keen runner paralysed for life.
Farmer and avid runner Daniel Moseley was 20 when he suffered a double neck fracture after attempting a double forward somersault into a foam pit at Flip Out Stoke, in Stone, Staffordshire.
The youngster is just one of many injured at Flip Out, a company with 30 trampoline parks across the country, and opening a new one in Canary Wharf, London, later this year.
Rebecca Louden is another victim of their trampoline parks. Her ankle was nearly ripped off after she says she took advice on how to jump from a height into a foam pit in Glasgow only to have her ankle sliced open.
Grim photos show her exposed bones and tendons before she was rushed in for surgery.
The accidents have led to infuriated customers calling for the trampoline parks to face censure over safety concerns, MailOnline can reveal.
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It came as two former trampoline bosses who ran Flip Out Chester admitted in court to health and safety offences after 11 people broke their backs – including three on a single day – in 2017.
Most of the broken bones at the Cheshire park were caused when people jumped from a 13ft high tower, known as the Tower Jump, into a foam-filled pit.
Concerns had been raised about the safety of the park when scores of visitors started being ‘injured on a daily basis’, with bosses at the nearby Countess of Chester Hospital warning that specialist orthopaedic surgeons were facing unnecessary pressure as a result.
David Shuttleworth and Matthew Melling pleaded guilty to health and safety offences when they appeared at Chester Crown Court last month.
In the wake of the shock court case, other trampoline enthusiasts and concerned parents have come forward expressing concern for the dozens of similar parks still operating in the country.
Daniel Moseley became paralysed after jumping off a piece of equipment at Stoke’s Flip Out trampoline park in January 2018.
Daniel, who became paralysed from the neck down while at the other trampoline park run by Shuttleworth and Melling, said it made his ‘blood boil’ that his accident happened a year after 11 people broke their backs in the Chester branch and nothing was done to prevent it from happening.
The 25-year-old, who is now in a wheelchair as a result of the accident, said: ‘The fact remains that in the years before my accident nothing was done in regards to health and safety to prevent this from happening.’
Rebecca meanwhile claimed she took advice on how to jump from a height into a foam pit only to have her ankle sliced open. Grim photos show her exposed bones and tendons before she was rushed in for surgery.
On a different occasion, a mother-of-two says she was left passed out in the park after a ball smacked her in the face, with staff unaware of how to provide medical treatment and letting the woman drive her two infants home.
In another park, a child jumped on to a play mat on which there was a hammer and crowbar left unattended by workmen. When a complaint was made to the company nothing was said, according to the concerned parent.
One panicked mother meanwhile claimed that taking their child to an overcrowded trampoline arena was one of the ‘most dangerous things’ they have ever done.
Anjie Gibbons was attending the Flip Out trampoline park in Scotland when a child was left on the floor injured, unable to move.
She told MailOnline: ‘We were in the Flip Out in Glasgow a couple of months ago. On our arrival one of the tumble tracks was closed as a girl was lying on the floor, injured and unable to move.
‘This area was cordoned off but the rest of the venue was operating as normal.’
At the same park in Glasgow – which claims to be the largest trampoline arena in the world – dangerous work tools were allegedly left lying around, in easy reach of toddlers.
When flagged to staff member, the mother claims her concerns were not acted upon.
Rebecca said: ‘I had an experience at the Glasgow Flip Out venue where a hammer and crowbar were left unattended on a play mat in the middle of the arena for over ten minutes at an under-five’s section.
‘When I highlighted my concern to the staff, it was dismissed as ‘someone is using them so don’t touch them’. I emailed multiple people from the company and nothing was said or done about this major health and safety issue. My child actually jumped on the mat and that’s when I noticed them.’
A mother-of-two, who gave her name as Collette, was at the Poole Flip Out when her accident occurred.
She told MailOnline: ‘Whilst there I got knocked out by a ball. The staff did not know what to do and let me walk about once I came to with my two children without any care or concern.
‘They did not get me medical care. A member of the public treated me as they [the staff] did not know what to do.
‘When I complained, they said I was not allowed to see anything risk [assessment]-wise but had updated their system and said it would not happen again.
‘I am lucky nothing happened to me or my children when driving more than half an hour home afterwards.’
Flip Out entry prices range from £8 for under-fives to £12.50 for everyone else.
Before attending the park, trampoline-goers are asked to sign a waiver, declaring any pre-existing medical issues and that ‘participation can result in serious injury or death’.
The document warns that Flip Out does not provide direct supervision of those taking part and that individuals are responsible for their own actions. It says the company will not give medical advice if injury does occur.
Rebecca Nash, who snapped her ankle at Chichester Flip Out park in 2019, has called for the parks to close unless safety concerns are addressed.
She told MailOnline: ‘I was being encouraged to jump back by the staff member in the section to gain more height. As I jumped back my ankle rolled 90 degrees under me as I landed on the trampoline, breaking the ankle and opening it all the way up under the pressure.
‘My foot was hanging on by tendons and facing the wrong way. By the time I arrived at hospital I was advised it could end up as an amputation.’
Fortunately for Rebecca she had ‘a talented surgeon who was able to reattach the foot and close the wound’ but it was ‘so badly torn’ that there were difficulties determining where ripped ligaments and tendons were attached.
As a result, Rebecca said she had to spend two weeks in hospital and was signed off sick from work for four month, which resulted her losing her job as she had only started a few weeks beforehand.
‘I was a single mother at the time to a five-year-old so it was a very stressful time,’ she added.
Horrific photos reveal the extent of Rebecca’s injury, with blood pouring out of a huge cut on the side of her ankle bone.
Speaking in light of the recent court case, Rebecca said: ‘I was unable to take any legal action – the waiver they have you sign at the start of the session is pretty watertight and they take no responsibility for any injuries.
‘I had no idea they were such dangerous places, I never thought that could happen that’s for sure.
‘I’m glad people are finding out how dangerous these places can be. That place in Chichester should absolutely be closed in my opinion.’
And it is not just Flip Out trampoline parks that are coming under fire. One woman, who gave her name as Vicky, took her foster child to Jumpin in Burgess Hill, West Sussex, this weekend. She claims ‘they let everyone in to the point where it was very dangerous’.
Vicky added: ‘An ambulance turned up there before we left as a child was injured. I spoke with one of the staff members about how unregulated it all was.
‘They should never have let that many children in – it was one of the most dangerous things I’ve ever taken a child to.’
MailOnline has contacted Flip Out and Jumpin Fun.
Those injured when playing at the trampoline park run by Shuttleworth and Melling have applauded the results form the court case.
Liza Jones, 26, from Wrexham, was left in the ‘most pain I’ve ever suffered’ when she leapt from the 13ft-high platform into a foam pit at the 40,000sq ft centre near Ellesmere Port in February 2017, and later launched legal action.
‘I’m glad they’ve faced court action because I could have been left paralysed,’ she told the Mail yesterday.
‘I landed in the way I’d been told to, but I was one of three people who suffered broken backs that day.
‘People visiting these centres may feel they’re safe because they’ve got rules for people to follow, but that’s just not true.
‘The firms that are running them need to learn from this and ensure they’ve got proper health and safety in place.’
Ceri Jones, then 21, said she heard a sickening ‘crunch’ when her vertebra ‘exploded’ on impact after she leaped from the Tower Jump platform.
Speaking after the accident in February 2017, she said: ‘I heard a crunch and I couldn’t move – I was in agony. I was sat in there for 15 minutes before they carried me out.’
Lucy also fell victim to the Tower Jump when she flung herself off the tower in January 2017.
Miss Jones, then 19, had decided to go to the trampoline park with her friends, not knowing it would end with her being rushed to the hospital with a broken back after claiming she lost all feeling in her legs.
Recalling the incident a year later, she said: ‘As I screamed in agony, my friends rushed over to help me. I landed in a seating position, as we’d been told to do.
‘But, when I landed, I felt the worst pain I have ever been through in my whole life. For a while, I couldn’t breathe or feel anything.’
After being taken to hospital, it was revealed that she had fractured vertebra in her spine.
‘Mum and I burst into tears. I was absolutely terrified. The only thing I could think was, ‘Will I ever walk again?,” she told the Daily Star. ‘I couldn’t believe a girls’ evening out had turned into such a nightmare.’
The terrifying ordeal led to Lucy undergoing a five-hour operation to place metal rods into her back. She then underwent rehabilitation every day in hospital before being discharged five days later.
The dental nurse said it robbed her of her experience of being an 18-year-old girl. Lucy said she had ‘so much life ahead of me, but instead I faced a long recovery needing constant physiotherapy’.
In the same year, George Magraw, then 21, from Ellesmere Port, was told he needed months to recover after he also fractured his spine at the Flip Out park, jumping off the same tower structure.
Speaking at the time, George’s brother Phil told Cheshire Live: ‘Either there was insufficient foam in the pit or it’s too old to make sure he has a soft landing.
‘He landed on his bum and it’s shattered a vertebra in his lower back. They gave him an X-ray and said the disk had pretty much disintegrated.
‘George is in a lot of pain and they said after the surgery he will need months to get back to normal or there could be complications.’
The University of Leeds student had to undergo gruelling surgery to replace his shattered vertebrae with a metal disk.
Mother-of-four Michelle Conway was left needing stitches after her top lip was ripped away from her nose during an accident at the trampoline park.
Unlike the other victims, Michelle’s accident happened when she entered the free-run area and tried jumping off a wall onto a trampoline that was supposed to catapult her over another wall.
‘Instead unfortunately, it propelled me straight into the opposite wall, splitting the base of my nose away from my upper lip,’ Michelle said back in 2017.
‘Why on earth aren’t these walls padded? They are solid hard walls and children are on this free run zone. I dread to think how I would have felt if it had been one of my children.
‘My youngest child called for help as there was blood everywhere, I even tried to stay off the white mesh trampoline so as not to stain it.
‘It felt like ages before a member of staff actually turned up to help. There were children all around me and they must have been horrified.
‘I then had to walk to the first aid room which was by the front entrance. I had blood pouring out of my wound and was offered nothing to cover it up whilst I walked through the whole building.’
She said staff at the park told her to hold her lip together with a piece of tissue while her husband drove her to A&E with blood pouring from her mouth.
She said: ‘The force was that excessive the split went straight through the skin and I lost my frenulum, which is the piece of skin between the upper lip and gum.
‘There is a waiver to sign before you go jumping which states there is a ‘risk of death’
‘I wonder how many people actually read this. If you thought you were actually going to die jumping on a trampoline, would you go willingly to these places and take your children?’
In the first four months the park was open, ambulance crews attended on average once a week.
The number of injuries eventually became so severe that medics from the nearby Countess of Chester Hospital called a meeting with the park bosses following a surge in A&E attendances.
Lorraine Burnett, director of operations at the Countess of Chester NHS Foundation Trust, told the Wrexham Leader in March 2017: ‘In recent weeks we have seen an increase in patients arriving in our accident and emergency department reporting injuries from trampoline activities.
‘Our clinicians have met with local trampoline facilities to develop a link and share information about the types of injuries we are seeing.
‘We are grateful to our emergency department and orthopaedic specialists for taking time out of their already pressurised schedules to support this work.’
A few months later, on July 8, fire crews rushed to the park after receiving calls that an 18-year-old had become trapped after dislocating his shoulder in the free-running, parkour area.
Melling had raved that in the first six months since opening, the park had ‘almost 2,000 five-star reviews from happy customers’, with a spokesperson for the site adding: ‘We are proud of our safety record but unfortunately accidents do happen.’
Shuttleworth resigned as a director of Flip Out Chester’s then-operator FO World Chester Ltd in 2018 while Melling, of Spinningfields, Manchester, quit in 2020.
They were prosecuted after an investigation by Cheshire West and Chester Council.
Christine Warner, its cabinet member for homes, planning and safer communities, said: ‘This business had a total disregard for safety regulations.’
The number of indoor trampolining attractions has mushroomed from just four in 2014 to more than 100.
However personal injury lawyers say they have been inundated with calls from people who have hurt themselves.
A spokesman for Flip Out following the court case said: ‘The incidents relate to a specific piece of equipment that was immediately closed. Our systems and procedures have evolved significantly since.’